Information

Shipping

All orders are shipped via Australia Post.

Australian orders will be sent via regular parcel post which includes a tracking number at a flat rate of $10.00.  Delivery time is 4 or more business days after the item has shipped.

If you require express post please contact us before you place your order and we can accommodate you. 

International orders will be sent via Air Mail in a tracked bag at a flat rate of $20.00.  Delivery time is generally 10-15 business days depending on countries; however, some destinations may require additional time for parcels to arrive.  Please also be aware that Customs can hold parcels for extended periods of time which is out of our control.

No extra insurance is purchased unless requested via email.  If you wish to add insurance, a signature on delivery or require express post please email info@firstdatestudios.com before you place your order.

All shipping charges are in AUD.

 

Returns and Exchanges

It’s ok to change your mind after receiving your order.

If you are not completely satisfied with your purchase, you can return it for a refund (minus shipping fees) or exchange.  Please note exchanges are subject to availability.

You must advise us via email within 7 days of receiving your order to request and exchange or refund.

Your item must be returned unworn, undamaged with all tags attached and in the original packaging.  The cost of sending the article back will be at the cost to you but First Date will cover postage costs for the replacement order when exchanging.